FAQ

• How does an international customer checkout on my site?
• Who pays who?
• Do you guarantee me against fraud?
• Can I show my international customers the shipping costs along with duties and taxes prior to checkout?
• Can I customize your solution into my shopping cart?
• Why would my customers want to use Bongo?
• What are your Service Level Agreements (SLA's)?
• What carrier(s) do you use for shipping?
• Is there a cost to me as the merchant?
• Do you provide tracking on all your shipments?
  

Q)  How does an international customer checkout on my site?
A)  Our applications provide the consumer with a US address.  They use this US address to checkout and pay for their goods.

Q)  Who pays who?
A)  The international consumer will pay the merchant for the products purchased as well as any associated domestic shipping charges.  This customer pays Bongo in a separate transaction for the international transportation of the goods.  This benefits the consumer because they can consolidate your goods with other US purchases.

Q)  Do you guarantee me against fraud?
A)  Our fraud screening application has resulted in a 0.00% fraud rate in the company history.  If you require a guarantee, we provide a service that can guarantee payment in US funds as well.

Q)  Can I show my international customers the shipping costs along with duties and taxes prior to checkout?
A)  Yes, we provide a series of customizable APIs that allow you to create the best customer experience for your international consumers.

Q)  Can I customize your solution into my shopping cart?
A)  Yes, we have an API that will allow a customer to make a purchase and gain access to a US address simultaneously.

Q)  Why would my customers want to use Bongo?
A)  Bongo provides international consumers with significant value that include:

• Consolidation - Customer can buy from multiple websites and consolidate into one shipment
• Repackaging Services - Eliminates wasted space so the consumer can save money on international shipping
• Imaging Services - Customers can "see" their goods before they pay to ship them.  This reduces returns and increases customer satisfaction
• Multiple Addresses - Subscription customers can ship to multiple addresses around the world
• Online Management Tools - Allows consumers and international businesses to manage their purchase in the US from any computer in the world

Q)  What are your Service Level Agreements (SLA's)?
A)  We strive to hit the following SLA's on a daily basis

• All Support messages responded to within 24 hours
• All inbound shipments put into inventory within 4 hours of receipt
• All outbound shipments processed before 4:00 EST will be processed and shipped the same day
• 90% of Live Chats are responded to within 10 seconds
• 90% of phone calls are answered within 20 seconds

Q) What carrier(s) do you use for shipping?
A) We currently use DHL and Federal Express for our international shipping needs.

Q)  Is there a cost to me as the merchant?
A)  Our solution can be provided cost-free with a two year commitment. 

Q)  Do you provide tracking on all your shipments?
A)  We offer the international consumer tracking numbers for all shipments, including mapping software so that they can see where their packages are at any given time.