| "Inquiries for international shipping always came in. Before we teamed up with Bongo, we had problems with shipping larger items and collecting the right duties and taxes. We did not know all the requirements for shipping to each country, we could not verify the credit card payments or ensure our merchandise would
arrive safely and undamaged. Bongo has really proven to be the perfect solution." - Eileen Chanin, CallingAllDogs.com |
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Returns |
As an online business, managing returns can be a very costly process. Bongo has developed solutions to minimize the risk of returns and has developed solutions that make the process significantly easier for online merchants to receive international return orders.
Reducing Returns
Bongo enables your consumers to review images of their purchases prior to paying for international shipping. This reduces their costs as they are able to catch mis-fulfilled orders prior to shipping the goods overseas.
Domestic Returns
Domestic returns represent less than 2% of the overall volume shipped through Bongo. We have automated the process for our customers so they are able to provide us with RMA numbers on any domestic return.
Bongo manages the return and charges the international consumer for the return transportation (unless provided for free by the merchant).
International Returns
Why ship the goods back to Bongo and then to the merchant? This would only increase the costs for the consumer. Bongo provides international consumers with electronic paperwork that allow them to return the goods directly back to the merchant. All they have to do is print the paperwork and give the package to the carrier. This reduces the return costs for the consumer and creates a better customer experience.
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