Contact Us

Thank you for your interest in Bongo International. If you have questions, comments, or need assistance, you can easily submit a help ticket for your account following the instructions below. Also, please check out our interactive FAQ page for answers to some of our most commonly asked questions. You are also welcome to contact our Customer Service Department from 9:00 am to 9:00 pm EST, Monday thru Friday.

International Shoppers

All Bongo International members can contact customer support directly through their Bongo account. (Please note: only Bongo members have access to our customer service portal. It’s free to join, so sign up today!)

To Submit a Help Ticket:
  1. Log in to your Bongo account from the top right corner of our homepage.
  2. Click the Help icon in the top right corner of the screen.
  3. Type “Contact” into the search bar.
  4. In the response that appears, you will see: Please [CLICK HERE] to contact us.
  5. Click on that link and enter in your question, email address, and additional details. Please be sure to include your Mailbox Number. A customer service rep will respond to the email address you provide.
Please watch the video below for additional assistance.

Consumers can also reach our customer service department at +1 203-683-4894.

Merchant Partners

If you are interested in becoming a merchant partner, click here.

If you are already a merchant partner, you can submit a help ticket through our Partner Portal.

To Submit a Help Ticket:

  1. Log in to your Partner Portal from the top right corner of our Global eCommerce Page.
  2. Click the Help icon in the top right corner of the screen.
  3. Click on “Contact Merchant Support.”
  4. You’ll see: [CLICK HERE] to submit a Help Ticket.
  5. Click that link and enter in your question, email address, and additional details. You can also upload a file. A customer service rep will respond to the email address you provide.
Please watch the video below for additional assistance.

Merchants can also call us toll-free at 877-577-3622. Merchant Services hours are 8:30 am – 5:00 pm EST.