International Shoppers

  • Sign Up for a Bongo Address Today!

    International Shoppers, whether you want to shop at your favorite eRetailers in the US, the EU, or South America, we make it easy for you to get the products you love anywhere in the world. Simply become a Bongo Member and go shop online. You’ll receive your choice of Bongo Shipping addresses that you can use when purchasing from online retail sites that don’t ship to your location. We’ll receive your packages and ship them to you anywhere in the world –in three days on average. It’s that easy!


  • Duty Calculator

    Shipping Calculator

    Know before you buy! Estimate shipping rates and duties/taxes in your local currency to get the full landed costs of shipping your items.

  • Unified Tracking Code

    International Tracking

    Track your items along the way. Use our global tracking software to see where you’re packages are in real time, at any time.

  • Ship from US Address

    Personal Shopper

    Run into challenges while shopping? Consider our personal shopper services and let us help you get the items you want.


  • Member Reviews

    “I couldn’t be happier with my experience with BongoUS. You efficiently tracked and consolidated my many shipments, promptly replied to all of my concerns, professionally and expediently delivered my purchases, and quickly arranged my personal shopping. Although you are half the globe away from Australia, I saved hundreds of dollars and precious time. I wish more businesses operated like you.”

    –Emily, from Australia

    See All Member Testimonials

  • Shipping Resources

    Notifications – Receive status updates on your shipments through Facebook, Twitter or email.

    Transit Times – Get an idea as to how long it should take your package to arrive.

    Prohibited Items – Ensure that you are permitted to ship your items to your country.

    Shipping Calculator – Estimate shipping rates and duties/taxes in your local currency.


Value-Added Services

Bongo International sets itself apart by including a number of value-added services to save you time, money and ensure your shipment is correct. In addition to our services listed above, we provide:

Consolidation

Digital Photos of your itemsConsolidate multiple orders from separate vendors into one international shipment. This significantly reduces cost, simplifies tracking, streamlines the customs process, and expedites shipment delivery to your destination country. Bongo will hold any item up to 21 days to allow you to consolidate your shipments. Simply Log In to your Bongo Account, select the various items in your inventory you would like to send together as one, and choose Ship. You will then be prompted to complete your order.

Photos of your Items

Bongo International takes digital pictures of each and every item before it is shipped internationally. These images are posted your Bongo Account for your review prior to electing to ship items. This enables consumers to verify that they’re receiving what they ordered prior to incurring international shipping fess, duties and taxes. If you have a concern that the pictured item is not what you ordered, we can help initiate the return process to the retailer before you incur any international shipping fees.

Additional Information

Insurance for Your Shipments
Bongo employees are consistently trained and evaluated on proper packaging methods to ensure your items arrive in pristine condition. While we coordinate with our shipping carriers to eliminate damage, international shipping can be a rough business and items are, at times, damaged.When you submit your items for shipment, insurance is the default selection and we encourage our members to utilize it, although you do have the option to remove it. The cost of insurance is 2% of the order value.

  • If damage should occur on an insured shipment, you must submit a claim within 7 days of the receipt of the package.
  • Claims for missing shipments must be filed within 7 days of the expected delivery date.
  • Once a claim is approved, we will replace the cost of the damaged or lost items and the international transportation costs within 3 days.
  • Claims will be paid by check or refund to the account you used to purchase the items.
  • If you choose to opt out of insurance, you will not have the ability to file a Claim for loss or damage to your shipment.

Billing / Payment Options
Bongo bills $5.00 per box received plus the international shipping rate. International shipping rates are calculated by the weight and dimensions of the box received at the Bongo warehouse. View our Shipping Rate Calculator. For your convenience, we also currently accept the following payment options: American Express, Visa, MasterCard, Diner’s Club, Discover, JCB Card, and BC Card.

American Express
VISA
MasterCard
Diners Club International
Discover Card
JCB
BC Card